Shipment, Payment & Returns

SHIPMENT and insurance is included in the price. Customs clearance, fees and taxes of the destination country are the responsibility of the customer and at his/her charge.  

The item will be shipped either from my workshop in Thailand or Bali by DHL or Fedex. Depending on the piece selected.

Upon payment clearance, the item will be shipped within 3 working days.  

PAYMENT is before shipment by bank transfer or by Paypal.

Paypal payments cover the customer with ‘The buyer protection program’ offered by Paypal (https://www.paypal.com/webapps/mpp/paypal-safety-and-security?locale.x=en_ID) 

It is fast and easy to set up an Paypal account.

RETURNS costs due to ‘change of mind’ of the buyer are deducted from the reimbursable amount and include all shipment, insurance and customs fees, export and reimport taxes to the country from where the sculpture has been dispatched originally. Plus a fixed administration fee of USD 80. To assure smooth reimport, the buyer has to receive the return authorisation form from the seller prior to returning the sculpture. No return can be accepted without the return authorisation.